Frequently Asked Questions

Is there any other question that you want to ask us? Contact Us!

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1. Why should I register with Ooak?

By registering with Ooak we save you the trouble of repeatedly typing your details when you make a booking. We also keep track of all your reservations, should you need to change dates or cancel. Additionally, you can opt to receive the latest travel deals from us via email newsletter.
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2. How do I register with Ooak?

It's easy to register with Ooak . Just click on "My Ooak"  above, then on "Register Now". You can also click here 
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3. How do I change my password?

Click on "My Ooak" above, sign in to your account and then click on "My information".
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4. How do I sign into my account if I forget my password?

If you've forgotten your password, click on "My Ooak" above, then on "Password recovery". We will immediately send  the password to your email address.
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5. How do I edit my account information?

Sign in to "My Ooak" account  above and click on the "My Information" section and updat  account information .
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6. How do I log off of the site when I am finished?

Click on “Logout” on the "My Ooak" menu.
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7. What is “My Reservations” ?

“My Reservations” is a section of your account “My Ooak”. You can use it to view and print the details of the reservations done . 
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8. What is "My History" ?

"My History" is a section of you account "My Ooak". You can use it to check/review the services carried out.
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9. What is the “My Basket” ?

“My Basket” is a section of your account “My Ooak”.You can use it to confirm your bookings.
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---------------------------------- ABOUT OOAK -----------------------------------

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10. What does Ooak mean?

Ooak is an acronym meaning “One of a Kind”. So we want to add a new meaning to the word Ooak , that sums up what we want to provide you : "One of a kind" travel experience through nature and rural landscape, performed by you , designed by you. And what better way to represent nature than a Oak  as  logo. 
 Oaks are keystone species, unique,  in a wide range of habitats from Mediterranean semi-desert to subtropical rainforest. They're found in sustainable hardwood forests around the world,and they are a symbol of strength, longevity and sustainability.  
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11. How is Ooak different from other travel sites?

Ooak ® is a start-up company that promotes Nature and Rural tourism through its portal. Our attitude is to go beyond the virtual link with our partners and users. We establish with our local partners a relationship of proximity, encouraging them to provide you with an enriching and rewarding experience when you visit us.

We aim to provide you a portal where you are able to plan the your  perfect getaway from daily stress, while maintaining environmental equilibrium on the areas visited by you,and also helping  local businesses to grow in a sustainable way . Whether you're looking for adventure or  rest, we will help you to find exactly what you want!

Our Philosophy:

- Provide you with an full, rich and immersive experience allowing you to reconnect yourself with Nature

- Encourage you and our partners to contribute to a better world.

- Promote local development , involving the native population

- Promote the preservation and the recovery of the natural and cultural landscape in the regions where we operate.
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12. What's the benefit of booking destination activities and excursions prior to departure?

There are several very good reasons why you should book these accommodations and activities in advance. If there's one, it is so that you can make the most of your trips , instead of stressing out about how to fill you time in order to have a fulfilling travel experience. Therefore we highlight the benefits we think will be the most worthwhile for you: 

-Make sure you don't miss out on anything worthwhile. 

-Avoid disappointment: There are activities that are popular and they sell out well in advance, and others may need a minimum number of persons to go forward . 

-Relax while on holiday instead of wasting time planning and negotiating activities or lodging .

-Skip the language gap between you and providers when you acquire services from them. If your language skills are limited, you may get services that are different that what you had in mind. 

 -Book conveniently online from your home . No frustrating moments trying to navigate a call centre. 

-Know the costs and budget before your travel. This way you don't have bad surprises .

-Sometimes, people prefer booking accommodations and activities directly at the destinations because they want to maintain flexibility: well, if this is one reason keeping you from hitting the 'book' button, fear not ,we have taken care of it. You will find in every accommodation, where you stay, a guide with the most interesting things you can do on region that you visit. You will find in the guides all sort activities, paid and free ones, to relax or to adventure yourself. 
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13. Do we pay a lower price while booking online through Ooak ?

Ooak sources products directly from local partners in a destination, and does not have several intermediaries unlike traditional tour operators and agents. This way we have a more fair deal for everyone. You'll a better price for what you book and the local partners and economy benefits more of your stay, instead of being captured by the several intermediaries.
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14. What is the contact address for Ooak ?

You can find Ooak contact address on the Contact Us section 
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15. Who are the key partners / affiliates for Ooak ?

Our products are supplied by local partners of the countries we cover. In other services, such as flights or rent-a-car services, we share search engines of third party suppliers, where you can search and compare the best deals on the market .
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16. How can we partner with Ooak ?

We would be pleased to hear from you and explore partnership opportunities. Please write in to affiliate@ooak.at and someone from our Partnerships team will get in touch with you shortly.
Meet some of our partners.
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17. How will my personal information be protected? What is the privacy policy of Ooak?

Ooak understands and respects the importance of your privacy, and users of our website can be assured that the protection of personal data is given the highest possible priority. All personal information that we collect is used and held to comply in every way possible .Ooak only obtains personal information from you if we ask for it and you provide it to us. For details of this privacy policy please click here
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18. What are the terms and conditions of Ooak?

Please refer our Terms and Conditions 
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-------------------------- PRODUCTS & DESTINATIONS -------------------------

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19. What kind of products does Ooak offer?

Ooak offers a variety of activities that you can do in the nature and rural areas. Our products range from  activities in natural enviroment  such as rafting,hiking, birdwatching, fly-fishing,paragliding to horse rides, thermal spas , wine tasting  activities , indigenous cultural experiences, and others that are connected to the nature and rural theme.
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20. Why can't I book directly flight tickets / Car Rentals on Ooak?

Because we believe that others can offer better deals and service than we probably could offer. But since we think it is a need that you you might have, we share in our portal a search engine for flights , where you can search the flights more suitable to you, on a wide range of Airlines . 
We also share in our portal a search engine for rent-a-car  , where you can search in a wide variety of Rent-a-car companies .
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21. How do I find out about special offers?

Please subscribe to our newsletter and stay tuned for special offers.
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22. How do I access Customer Service at Ooak ?

You can  email in your queries / complaints to us through customerservice@ooak.at, our customer care team will reply to you.
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23. What languages are available ?

The majority of the accommodations and services provided by Ooak are available in English and Portuguese. If another language besides English is available, this will  be mentioned  on the product description.
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24. Can you send me a brochure?

Our activities pages and properties pages are electronic and are only displayed on the web. You can print or email them to you friends, or share them through the most popular social networks . You should find all the information you need about your desired travel product on these pages. If there are other details you would like to know that are not specified anywhere, don't hesitate to type a question ,via email, the Customer Service team .
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25. Can you give me directions or maps from one place to another?

Ooak is able to assist you with any questions specifically relating to our products. For generic maps or directions, you can check out one of several map provider web sites specializing in this service
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26. Where can I find the address of the accommodation ?

You can see the accommodation’s address at the accommodation’s page on ooak.at . It is also included in your booking confirmation email.
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27. Where can I find directions to the accommodation ?

You can find directions for the accommodation in several ways:

- In the email confirmation is provided the GPS coordinates and address of the accommodation.

- In the "My Reservations" section under "My Ooak".
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28. Do I require any sort of photo identification?

Yes, the operator who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking. This is required to protect your purchase.
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--------- ACCOMMODATION TYPES AND FACILITIES EXPLAINED ---------

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29. What does Ensuite mean?

An ensuite room is a room that has a toilet and comes with a shower and/ or bath.
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30. What is a single room?

A single room is a room that sleeps 1 person only.
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31. What is a double room?

A double room is a room that has 1 bed which sleeps 2 people.
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32. What is a twin room?

A twin room is a room that has 2 beds and sleeps 2 people only.
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33. We have children, can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located under “Reservation conditions” and the section “About” at the accomodations' page .For specific information of the accommodation, please take note of the following: 

-Always check the "Reservation conditions" and the section "About" of the pretended accommodation

-Added costs for children, if any, are not included in the reservation price. 

-During the online booking process please use the search box to, check availability of    "Children" and\or "Extra bed, and to request  any extra bed/cot. 

-If you've already booked your accommodation , just request an extra bed using the  partner's e-mail provided in your email confirmation or at "My Reservations". 

-We advise you to send a e-mail to the property prior to arrival to guarantee your request.
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34. Can I request an extra bed in my room and will there be extra costs?

Information regarding extra beds is located under “Reservation conditions” and the section “About” at the accomodations' page .For specific information of the accommodation, please take note of the following: 

-Always check the "Reservation conditions" and the section "About" of the pretended accommodation

-Added costs , if any, are not included in the reservation price. 

-During the online booking process please use the search box to, check availability of    "Extra bed" ,and to request  any extra bed. 

-If you've already booked your accommodation , just request an extra bed using the  partner's e-mail provided in your email confirmation or at "My Reservations". 

-We advise you to send a e-mail to the property prior to arrival to guarantee your request.
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35. I will be arriving earlier/later than the stated check-in time. Can I still check-in?

Usually this is not a problem, you can arrange for an after-hours check-in with most property's partner . However, you should always confirm with the accommodation. We advise you to send an e-mail prior to arrival to guarantee your request. You will find the property’s contact information in your confirmation email.
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36. What are the check-in and check-out times of a accommodation ?

Check-in and check-out times differ for each property. You will find them on the “Reservation conditions” section at the bottom of the property's page as well as in your confirmation email.
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37.How do I get more information about the room or property facilities?

Room/accommodation facilities are clearly listed at each accomodation page .
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38. I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the property's owner and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.
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39. How do I find out if a property allows pets?

Pet policies are always displayed on the property’s page under “Reservation conditions”.
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40. How do I find out if a property has a certain facility?

You can find the information under “About ” section, at the property's page. Here you can see a list of all the property’s facilities.
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------------------------------- BOOKING PROCESS -------------------------------

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41. Can you check availability for me?

The online availability that you see is uploaded by each individual property. Ooak has no control over this availability as it is the direct responsibility of the properties. We are an online company that provide the technology for properties and activities partners to sell their services online. 
So to check availability you must do so yourself online. Enter the dates that you need and the number of people, and then click "search". 
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42. Can you give me directions and contact details of a property or activity before I book?

Each partner of properties or activities  has its own unique page on the site, this is their microsite.
 This page will give you a description of the property or activities provided, where it's located and their facilities.
 As we are an online booking service we do not provide you with telephone number, email address or website details until you have made your reservation. Once you have made your reservation you will be able to view full contact details and directions to the property/activity booked on your confirmation e-mail.
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43. How do I book online?

-Choose your destination using the map or write in the field "Choose your destination"  on the homepage. You can also insert , for a more accurate search, the arrival and departure date, number of people, and also your profile depending if you want more or less intense activities. 

 -Click on the property\activity you would like to book (or see description) and click on “View more! “ 

 -You will now acess the property\activity description, facilities, photos, and rooms .

 -You can refine the search , in the “Check availability :)“ box, inserting your Arrival and Departure date , No.Adults, No.Children, and Extra beds. 

-Click on the accommodation\activity of your preference and then click “Book” button to add to the “My Basket” . 

-You will redirected  your basket, you can confirm the reservation or continue to book other activities\accommodations . The system will request you to complete the Booking Form. You need a valid credit card to confirm your reservation . We accept Visa, Mastercard, American Express,Diners Club cards, and when available, wire transfer payment is accepted.

-After paying the deposit you will receive an e-mail with your booking data. In 24 h we will re-confirm the availability with the partner , to ensure there's no overbooking, and send you a confirmation e-mail ." on the homepage. You can also insert , for a more accurate search, the arrival and departure date, number of people and also your profile depending if you want more or less intense activities. 

 -Click on the property\activity you would like to book (or see description) and click on “View more! “ Button 

 -You will now see the property\activity description, facilities and photos, and rooms . -You can refine , in the “Check availability :)“ box, your Arrival Date and Departure date , No.Adults, No.Children, and Extra beds. 

-Click on the accommodation\activity of your preference and then click the “Book” button to add your booking to your “My Basket” . 

-You will be redirected to your basket, you can confirm the reservation or continue to book other activities\accommodations . The system will request you to complete the Booking Form. You need a valid credit card to confirm your reservation . We accept Visa, Mastercard, American Express,Diners Club cards, and when available, wire transfer payment is accepted.

-After paying the deposit you will receive an e-mail with your booking data. In 24 h we will re-confirm the availability with the partner , to ensure there's no overbooking, and then we will send you a confirmation e-mail .
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44. Are the prices shown on Ooak per person or per accommodation/Service ?

-The price we show at the properties , are per room or accommodation for the entire length of the stay, unless otherwise stated in the accommodation  description. 

-The price we show at the services/activities , are per person for the activity/service provided , unless otherwise stated in the activity/service description.
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45. What does the price include?

Accommodations 
- All the facilities listed under section  "Accommodation type" are included in the accommodation's price.

 Activities 
- All the features listed under the section “About” , of each activity, are  included in the activity's price. 
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46. Are taxes included in the price?

Yes
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47. Is breakfast included in the price?

This depends of each  property's . You can see if it is included by checking  the accommodation’s page . This information will also be in your confirmation email and on “My Reservations” , at “My Ooak “.
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48. How do I find out how many bedrooms a property has ?

The number of bedrooms should be clearly stated in the property description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the property directly with the contact details provided on your confirmation email and on “My Reservations”
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49. How do I know my activity or accommodation has been booked?

Your confirmation e-mail contains a booking reference number and gives you the status of your reservation. 

We will send you a re-confirmation e-mail from the local provider in order to prevent overbooking. The latest status of your reservations can be found on your "My Ooak" account .
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50. Can I book activities when I get there?

The Ooak's products are booked online. It is recommended to pre book your activities in order to avoid disappointment, as many of these activities sell out quickly. If you want to wait and book at the destination, you will find in your accommodation a guide with activities nearby . However, it is always advisable to book in advance.
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51. When will I get confirmation of my booking?

Many of our products are booked and confirmed almost instantly on the website. However , we reconfirm always with the partner. You will receive the confirmation e-mail in less than 24 hours . Your confirmation e-mail , is effectively a proof of booking as well as a useful reminder of all key facts that you need to know about the booked product(s). 

You must print the e-mail (or the reservation at “My Reservations") and carry it with you. For some products, we need to check back with our suppliers before confirming availability.
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52. What is my Booking Reference and why do I need it for?

Your Booking Reference is the code inserted in your booking confirmation , that allow us to identify your booked accommodation or activity.
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53. I have booked a activity\accommodation but I did not receive a confirmation by email. What do I have to do?

Please, carefully check the inbox and the spam/junk folders for the email address you provided when making the booking.
 You can also check your booking reference in the “My Reservation" section ,where you will find  all the information that would be in the confirmation email.If you need assistance, contact us. 
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54. Where can I find the email address of the accomodation ?

After booking, all of the accommodation details  including email address, is provided in the online bookings confirmation page ("MyReservations") or in confirmation email .
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55. How do I find only available activities or accommodations for the period I want to stay?

Ooak automatically only shows  those accommodations and activities with availability for the dates that you insert.
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56. Can limit the search to show properties and activities in a particular region or close to a town?

Yes, you can refine your search in several ways:

-You can type the name of the district or locatity  into the “Where are you going?” field in the search box. 

-You can find them  by clicking on the map next to the “Where are you going?” field.
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57. Where is the location of the property/activity ?

On the accommodation's or activity's page you can see a map , by clicking on Map logo or in text “Open in Google Maps” that is  below “Price Range”. 
The GPS coordinates are also made available on page. Your confirmation email will also contain a GPS coordinates and the address of theaccommodation or activity.
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58. Can I book over the telephone?

You can book only  by telephone through the guides available in the accommodation where youre hosted  or at a local activities provider. At the guide you will find a booking code that identifies the activity or accommodation that you want  to book . This code is essential to book local services of where you're hosted . 
You can call  : (+351) 96 904 30 52  
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59. I got an error while I was waiting for the payment confirmation page to come up, what do I do?

The Ooak  bookings through credit/debit card are secure and processed through Skrill . There may be some reasons why your credit card transaction will not go through. 

Please check the following and try your transaction again: 

- There may be insufficient funds to cover the transaction of the  booked services. 
- You may not have filled out all the information fields requested. Please check that this is not the reason and try to complete your transaction again.
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60. Can you please resend my confirmation?

Once you click the "Confirm" payment button of Skrill,  it should only take less than 1 minute to receive confirmation of your booking on screen. Do not click the confirm button more than once or you will be charged more than once. We also send you a confirmation e-mail with your booking details if you have given us a valid e-mail address. 

Please note that due to the nature of the internet and individual e-mail servers that sometimes confirmation e-mails will not be received. As a precaution, all your bookings are also stored in your “My Ooak “account . By booking through Ooak.at you automatically become a "My Ooak" member and can access this area at any time to view your bookings.
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61. What is my proof of purchase?

The  Ooak confirmation e-mail is the  proof of purchase.
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62. Where can I get a travel insurance?

Ooak does not sell travel insurance but we strongly recommend you to purchase a policy. Medical expenses in remote countries can cost several tens of thousands of dollars/euros/pounds. Before you purchase a policy, check if you are not already covered thanks to your personal medical insurance or your credit card service. If that is not the case, you should seek the advice of a local insurance company for a quotation. 

If you are a citizen from a Member State of the European Union we advise you to apply for the European Health Insurance Card that gives you the access to the state-provided healthcare during a temporary stay in any of the 28 EU countries, Iceland, Lichtenstein, Norway and Switzerland, under the same conditions and at the same cost (free in some countries) as people insured in that country. 
To see more about it, click here 
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63. I don't have a printer to print the e-mail [voucher], what do I do?

You can forward the confirmation email to another email address, where that computer has access to a printer (for example a work email address). It is essential that you travel with a printout of your confirmation e-mail, which is unique to your booking and is your proof of purchase. 

The e-mail must be presented together with valid photo ID upon arrival at your accommodation or activity. You might not have permission to check-in without the email. There may also be separate instructions in the confirmation email, which you should read in advance and before you start the activity.
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--------------- CANCELLATION/CHANGE OF A RESERVATION ---------------

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64. I need to amend my reservation, what should I do?

You should contact the property directly to request an amendment to your reservation. Contact details are clearly stated  on your confirmation's  e-mail. Please quote your booking reference number in all correspondence with the property. Acceptance of any amendments is at the discretion of the property concerned.
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65. I need to cancel my reservation, what should I do?

If you wish to cancel your booking you must contact the property directly using the contact details on your booking confirmation, please remember to quote your booking reference in any correspondence with the property. In the event of cancellation, the booking fee is non-refundable, and the deposit depends of the cancellation policy .
For more information check the Cancellation Policy

Always check the terms of cancellation with property or activity's provider using the e-mail address provided in your confirmation's email or check the “Reservation conditions” at the property's page or activity's page . Notice that the terms of cancellation of the property or activity's provider always prevails over the general Terms of Cancellation. 

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66. How do I know that my booking has been cancelled?

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us.
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------------- PAYMENT OPTIONS AND CREDIT CARD CHARGES -------------

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67. What payment options does Ooak have?

Currently we accept Visa, Mastercard, American Express,Diners Club cards, and when available,wire transfer payment is accepted.
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68. If I don't have a credit card can I still book?

Ooak operates an online booking service ,for accommodations and activities in rural and nature tourism sector, which require you to submit a deposit using a valid credit card number in order to secure your booking. In certain conditions the wire transfer payment is accepted,this payment option will be available during the booking process.
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69. How do I know that my credit card information is safe on your site?

Ooak is a Comodo Secure Site. Any information you enter when transacting ,with  Ooak, is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the service's page or accomodation's  page to the payment page, the URL changes from http:// to https://. This shows that you are on a secure channel. Bookings are secure and processed through Skrill. Bookings are secure and processed through Skrill. Please click to read our Privacy and Security Statement .
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70. What Is the Card Verification Number (CVV) on my credit card?

The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and is not printed on sales receipts - making it difficult for anyone other than the genuine cardholder to know it. Some card issuers refer to this number as the “Card Security Code”others as the “Personal Security Code” and others as “Card Verification Value”.
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71. Where is the Card Verification Number (CVV) located on my credit card?

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field.
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72. Under what name will my purchase be charged on the credit card statement?

Your purchase will be charged under GVInvestment, Unipessoal Lda 
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73. I keep getting a credit card error whilst trying to book, what do I do?

Bookings are secure and processed through Skrill. If you are receiving an error, here are some potential reasons why: -There might be a small error on the card number, the expiration date or the CVV security code. -You entered an address not matching the billing address stored by the issuing credit card company. Try to verify and change your billing address. -Some information may be missing, such as zip code, state (for USA), telephone number, etc. -Your account does not have sufficient funds to cover the transaction being booked. Please check the entered details on the booking form and try again. If still unsuccessful, please contact Ooak's Customer Service.
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74. What happens with the deposit?

When booking, you will be charged a percentage of the value of booking as deposit and plus a booking fee . The remaining balance of the booking is due  on  arrival to the property or activity's partner . The booking fee are strictly non refundable , as per the terms and conditions that you ticked  to agree with the booking.
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75. Does the name on the credit card have to be the same as the name on the reservation?

No! If you don't have a credit card but have been given permission to use a friend's or family member's card to book - that's ok. So the name on the credit card can be different to the name on the reservation.
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76. What is the booking fee for?

The booking fee is to cover the online credit card processors fees, the secure site certification and general administration costs.
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77. What is the deposit for?

When you book at Ooak.at , we take a deposit (downpayment) to ensure your reservation plus a booking fee. This amount will not be refunded to you upon arrival at the accommodation\activity . The balance due of your accommodation \ activity, as shown on your booking confirmation, is due upon arrival to the property or to activity's partner.
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------------------------------ TROUBLESHOOTING -------------------------------

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78. Do my browser's privacy settings affect my Ooak.at experience?

Ooak works with most levels of your browser's privacy settings, so your experience will not change.
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79. Some areas of the site look messed up or a little bit old.

We do our best to serve you hot, fresh content. If you still see things that seem outdated, try clearing your browser cached data as follows: 

On Chrome: Tools > Clear browsing data. 

On Firefox: History > Clear Recent History 

On Internet Explorer: Tools > Internet Options> click Delete on the Browsing History section.
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80. The speed of the website is slow?

Please check your connection with your Internet Service Provider.
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81. What do I do if my booking is not completed?

We are sorry for this unlikely inconvenience. Please try again or contact our Customer Service team by e-mail or phone. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred.
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82. Does this site use cookies?

To make us more responsive to the needs and interests of our visitors, we use cookies. These cookies help us tailor our site to your needs, and deliver a more personalized service.

The use of cookies is an industry standard and many web sites use them to provide useful features for you.

Cookies do not personally identify you, only your computer.

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83. I have not received an email I was expecting from Ooak .

Some email internet providers can mark general booking emails such as those sent from Ooak as “SPAM” - please check your spam folder for previous email replies.
 If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites where you done bookings  ) will go into a “spam” folder. 
These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.
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84. I'm getting errors / blank pages when I am trying to book, what is the problem?

Errors can sometimes occur as pages can be “cached”. We recommend you “refresh” or "reload" your pages and try again. If you are still experiencing difficulty, please contact the Customer Service, via email, or phone with the problem details, including the page you are viewing, the exact error message you are receiving, and the date and time the problem occurred.
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85. I am receiving an error message I don't understand.

There could be many reasons for this. Please contact the Customer Service via email, with details of the page you are viewing, the exact error message you are receiving, and the date and time the problem occurred.
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86. It has been more than 24 hours since I booked and I have not received a confirmation email?

The confirmation e-mail for activities and accommodations is automatically mailed to you as soon as the credit card transaction is made and the provider confirms the booking . 
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--------------------------------- GUEST REVIEWS ---------------------------------

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87. How can I write a review?

We invite you (by email) to write a review after you have booked through us and used a service (accommodation and\or activity) 
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88. Who can write a review?

Everyone who books through Ooak.at will be invited to write a review after their stay.
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89. Can I edit a written review?

You are not able to edit a review once it is submitted.
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90. Why my review has not been posted yet?

We receive many reviews, it can take a couple of days for them to appear on the website. 
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91. Does Ooak amend reviews?

No. Once we have moderated for obscenities, we post all reviews as they were submitted (both positive and negative).
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92. Does Ooak write reviews?

Absolutely not. We are proud that all of our reviews are written by real guests that have stayed in the hotels they are reviewing.
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93. Can I also leave a comment anonymously?

Yes, you can also leave a review anonymously; in this case only your country, date of review and “you were travelling as”will be shown. 
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94. Can I write the review in the language that I want?

Yes, you can. 
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