Privacy Statement

PRIVACY


Ooak understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our booking service and access to any Ooak account you may open, at ooak.at, we must collect personal information from you and make subsequent use of it as detailed below.


How ?

We will only collect personal information from you by specifically asking for it:
-When you make a booking with us, over the telephone or via our internet booking facilities.
-When you register with us for newsletters, email updates, enter competitions or take part in surveys and customer feedback.
-When you create a user account via this website.
-When you write, telephone or email us to make an enquiry.


What information will we collect ?

We may collect all or some of the following information relating to you or other members of your party:
-names and contact details (address, email address, telephone number)
-To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
-credit/ debit card or other payment details

-special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements
-dietary restrictions (which may disclose your religious beliefs)
-travel preferences
Some of the information we collect (such as about health or religion) will only be collected on the condition that we have your positive consent to its use. We will seek this consent when necessary.
When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system,application version, language settings and pages that have been shown to you. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.We may also receive information about you when you use certain social media services.


Why does Ooak collect, use and share your personal details?

-Reservations: First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the service provider you have booked.

-Customer service: We provide customer service from our local office. Sharing your details with our customer service staff allows us to respond when you needus – including helping you find appropriate service and responding to queries related to your reservation.

-Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, make future reservations more easily, manage your personal settings.

-Guest reviews: We may use your contact information to invite you to write a guest review after you use a service.This can help other travellers to choose the service that suits them best.

-Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time.
Based on the information you share with us, individualised offers may be shown to you on the Ooak website (ooak.at), or on third-party websites, including social media sites.

-Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Ooak.
We may also send you other material related to your reservation, such as how to contact Ooak if you need assistance while you are away, or a summary of previous reservations you made through Ooak.

-Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

-Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

-Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.


How does Ooak use social media?

We use social media to promote our service partners’ and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Ooak website (ooak.at) . So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network. In addition to implementing these buttons, Ooak uses social media by maintaining accounts on several social media sites. These social media services may allow you to share information with Ooak. When you register with a social media app, you will be told which information will be shared with Ooak. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.
We may also enable you to sign in to Ooak services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.


How does Ooak share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

-The service you booked: In order to complete your reservation, we need to transfer relevant reservation details to the service provider you have booked. This may include information such as yourname, your contact details, the names of guests travelling with you and any preferences you specified when making a booking.

-Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service you just booked, or we may instruct third parties to contact you.

-Payment service provider: we also work with third-party payment service providers to facilitate payment or payment guarantees.

-Third-party advertisement networks: we work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.

-Our business partners: We work with partner websites around the world to distribute the services listed on our website. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.

-Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.


How does Ooak use guest reviews?

After your use of any service booked through us, you will be invited to submit a guest review. If you don’t want to be named on the review, it can be displayed online anonymously. By completing a guest review, you are agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our social media accounts, or on the website of the relevant service or on our business partner’s website, to inform other travellers about the quality of services used by you .


COOKIES


Please note that in order for us to provide you with optimum service, we use "Cookies" on our website. "Cookies"are a feature of web browser software which allows web servers to temporarily store information within your browser."Cookies" allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We don’t store and record any of your passwords or other highly sensitive data. Most browsers automatically allow "cookies", however usually your web browser will enable you to disable "cookies" should you wish to do so.
If you want to know more about what cookies are and how to control them, please visit AboutCookies.org. Be aware that restricting cookies may impact on the functionality of our website.


Why do websites use cookies?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.


Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.


How does Ooak use cookies?

We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookie:

Technical cookies: We use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.


Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the accommodation you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website.

Commercial cookies: We use these to show you Ooak advertisements on other websites. This is called “retargeting” and it aims to be based on the destinations you have been searching for and the services you have viewed.


How can you recognise Ooak cookies?

You can find our cookies in your browser settings.


Does Ooak use third-party cookies?

Yes, Ooak uses the services of trusted and recognised online advertising and marketing companies.Ooak may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.


Who has access to Ooak cookie data?

Only Ooak has access to ooak.at cookies. Cookies placed by third parties can be accessed by these third parties.


How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website. And opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.


SECURITY


What security procedures does Ooak put in place to safeguard your personal information?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.


Children


The services offered by Ooak are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it. Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.


Monitoring


To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.


Updates and changes


As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.


CONTACT


How can you control the personal information you have given to Ooak?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at customerservice@ooak.at .Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data. If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to customerservice@ooak.at with "Request for removal of personal information" in the subject line.
However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Who is responsible for the processing of personal information on the Ooak website?
GVInvestment,Unipessoal Lda controls the processing of personal information on its websites. GVInvestment,Unipessoal Lda is a private limited liability company, incorporated under the laws of the Portugal and has its offices at EN 101, Avenida Barroso e Soares, 423,Nogueira,4715-214,Braga, Portugal. If you have any suggestions or comments about this privacy notice, please send an email to customerservice@ooak.at .